Shipping policy

Shipping Policy

· We currently ship within the United Arab Emirates (UAE).

· Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

· During peak periods, processing may take longer.

· Standard delivery: 1–4 business days (varies by emirate and courier).

· Same-day/next-day delivery (if offered): availability and cut-off times will be shown at checkout.

· Shipping fees (if applicable) are calculated and displayed at checkout.

· Free shipping promotions (if any) will be shown on the website and/or at checkout.

· If COD is offered, any COD fee will be shown at checkout.

· Please have the exact amount ready at delivery.

· If tracking is available, you will receive a tracking link or tracking number once your order ships.

· Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

· If a delivery fails due to incorrect details or unavailability, re-delivery fees may apply.

· Delivery times are estimates and may be affected by weather, courier delays, or public holidays.

· If the package appears damaged upon arrival, please take photos before opening and contact us within 48 hours.

· Phone/WhatsApp: +971522309637

· Support hours: 10:00 AM – 6:00 PM (UAE time)