Return & Refund Policy

At VIVELIA STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect
  • The item is unused and in original condition
  • The return request is made within 7 days of receiving the order

To qualify for a return:

  • Products must be in original packaging
  • Tags, labels, and accessories must be included
  • Proof of purchase or order number is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items caused by customer misuse
  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Hygiene-sensitive items (if applicable)

3. Refund Process

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund
  • Approved refunds will be processed to the original payment method
  • Refunds may take 5–10 business days depending on your bank or payment provider

4. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit/debit card provider
  3. Contact your bank for processing updates

If you still need assistance, contact us directly.

5. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

To request an exchange, contact our support team with photos and order details.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Shipping charges are non-refundable
  • We recommend using a trackable shipping service

7. Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • Wrong product
  • Missing item

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear product photos

We will resolve the issue as quickly as possible.

8. Order Cancellation

Orders may only be canceled before shipment processing begins.
Once an order has been shipped, cancellation is no longer possible.

9. Contact Information

For returns, refunds, or exchanges:

Store Name: VIVELIA STORE
Email: info@techno-pros.com
Phone: +971 52 230 9637