Thank you for shopping with VIVELIA STORE.
We are committed to delivering your orders safely and on time.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During high-demand periods, processing may take slightly longer.

2. Shipping Time

Estimated delivery times:

United Arab Emirates (UAE)

• Standard Delivery: 2–5 business days

International Shipping

• Delivery Time: 7–15 business days
  (depending on destination and customs clearance)

3. Shipping Charges

Shipping fees are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

We may also offer:

• Free shipping promotions
• Discounted shipping during special campaigns

4. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email
• Tracking number (if available)

Customers can track their shipment through the courier service provider.

5. Customs & Import Duties

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.
• VIVELIA STORE is not responsible for delays caused by customs procedures.

6. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing an order.

We are not responsible for:

• Delays due to incorrect addresses
• Lost packages caused by customer-provided incorrect information

7. Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may occasionally occur due to:

• Weather conditions
• Customs clearance
• Courier issues
• High seasonal demand

If your package is delayed or lost, please contact us and we will assist you.

8. Damaged Packages

If your order arrives damaged:

1. Take clear photos of the package and product
2. Contact us within 48 hours of delivery
3. Include your order number in the email

We will review the issue and provide a suitable solution.

9. Contact Information

For shipping-related questions, contact us:

Store Name: VIVELIA STORE
Email: info@techno-pros.com
Phone: +971 52 230 9637